FAQs

You can pay by Credit Card / Debit Card (Visa and Master only) or online banking.

Yes. All our parts are sold are Original Equipment quality. Any Genuine item sold is covered by the manufacturers Parts warranty.

If you are not sure, just send a message to Info@Carza.my or call +6011-1680 2198 with your inquiry and our friendly staff will help you.

We endeavor to pick and pack all orders within 24 hours. If there is any delay in shipping, we guarantee we will contact you.  The arrival of your package depends on your location. It takes about 1 to 3 working days for order within Klang Valley.

You can log in to your registered account, click “track my order” to check your parcel’s status.

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Please call +6011-1608 2198 or email Info@Carza.my and our friendly staff will assist you.

Please click on “Shipping Rate” for more details.

We accept returns on most items for exchange, store credit or refund up to 14 calendar days after you receive delivery of the product(s). After 14 calendar days, we will offer no refund. New products must be in "new, unaltered, unmounted and unused condition". 

All item received in error or damaged in shipping from Karza must be reported to our Customer Support. Items that are defective and shipped from us or items that you did not order but received in error from us, will qualify for exchange, store credit or a full refund including all shipping costs incurred. 

Every item has up to 1 year warranty. In the unlikely event that an item becomes faulty during that period, please contact us and we will arrange a replacement or refund as soon as possible.

To obtain return authorization, please send us an email Info@Karza.com.my